Cancellation Policy

Appointments are an agreement to attend the planned appointment. Please arrive a few minutes early.

Your session time is 45 to mins, this  includes consultation, assessment, treatment, dressing time, and check in/check out. We understand that unanticipated events happen occasionally in everyone's life. With the desire to be effective and fair to all clients, the following policies are in place.

Cancellation Policy

  • 72 hours - 50% of the cost
  • 48 hours - full cost.

Last minute cancellations

If you are unable to give notice as above hours, the  amount owing must be paid prior to your next scheduled appointment. 

Please contact me on Tel 07977621738, within business hours if you need to cancel or rearrange. Any contact out side business hours will be dealt with from time of opening the next day.


No-shows

Will be charged for their missed appointment, an invoice will be sent


Late Arrivals

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Please plan accordingly and  be on time.


Gift Certificates/Pre Paid Packages 

If you book a session with a gift certificate and do not give 48 hours notice for cancellation the gift certificate will be used as payment for that session. If you do not attend your booked appointment, the gift certificate will be redeemed as payment for the missed session. If you arrive late for your session the full amount of the gift certificate will be redeemed at the end of your session.

Clients who have pre-paid for sessions or packages will have the cost of the missed/late cancelled appointment deducted from the package or the single session they have pre-paid.

If you have any questions, please feel free to call me on 07977621738 I value you as my client and appreciate your business!

Warm regards, Lesley Lattimer

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